1. No returns policy

Due to the perishable and consumable nature of our products, returns are strictly not accepted once an order has been delivered. This applies to all products across all categories sold on saacoor.com, without exception.

We strongly encourage customers to read all product descriptions, ingredient lists, and allergen information carefully before placing an order. For any pre-purchase queries, please reach out to us at store.saacoor@gmail.com before ordering.

Requests citing change of mind, taste preference, or incorrect orders placed by the customer will not be entertained.

2. Order cancellation

You may request to cancel your order within 24 hours of placing it, provided the order has not yet been dispatched. To cancel, email us at store.saacoor@gmail.com with your order number and the subject line "Cancellation Request" as soon as possible.

Cancellation requests received after 24 hours of order placement will not be accepted. Similarly, if your order has already been packed and handed over to our courier partner before the 24-hour window, cancellation will not be possible even within the window.

Upon successful cancellation, a full refund will be issued to your original payment method. Please refer to Section 7 for refund timelines.

3. Exceptions and grievances

We will consider a refund or replacement only in the following situations, provided valid proof is submitted within 48 hours of delivery:

• Product received in a damaged or broken condition due to transit mishandling.
• Wrong product or variant delivered — different from what was ordered.
• Product packaging seal found broken or tampered upon delivery.
• An item paid for was missing from the delivered order.

Claims raised after 48 hours of the confirmed delivery timestamp will not be considered under any circumstances.

4. Proof requirements

To protect the integrity of our products and prevent misuse, all grievance requests must be accompanied by an uncut, unedited unboxing video. This video must clearly show the following:

• The outer packaging as received, before it is opened.
• The entire unboxing process from start to finish, without any cuts or pauses.
• The condition of the product(s) inside at the time of unboxing.
• The shipping label on the package, showing your order details.

Claims submitted without an uncut unboxing video will not be processed, regardless of the nature of the issue. Photographs alone are not sufficient as proof.

By placing an order with us, you acknowledge and agree to this proof requirement. We recommend all customers record their unboxing as standard practice when receiving any order from saacoor.com.

5. How to raise a request

If you believe your order qualifies under the exceptions listed above, email us at store.saacoor@gmail.com within 48 hours of delivery. Your email must include your order number, a brief description of the issue, and the uncut unboxing video as an attachment or shared via a link (Google Drive, YouTube unlisted, etc.). Our team will review the submission and respond within 2–3 business days. Incomplete submissions will not be processed.

6. Resolution options

If your claim is found valid upon review, we will offer one of the following resolutions at our discretion, depending on the nature of the issue and product availability:

• Replacement — the correct or undamaged product will be reshipped at no additional cost, subject to availability.
• Store credit — credit equivalent to the affected item's value, applicable on a future order.
• Refund — a full or partial refund to the original payment method, where replacement is not feasible.

The decision made by our team on the resolution offered will be final and binding.

7. Refund timeline

Approved refunds, including those for cancelled orders, are typically processed within 2–4 business days for UPI and wallet payments, and 5–7 business days for debit cards, credit cards, and net banking. Store credit is applied immediately upon approval. These timelines may vary depending on your bank or payment provider. You will be notified by email once the refund has been initiated from our end.

8. Contact us

For any order-related concerns or cancellation requests, write to us at store.saacoor@gmail.com. Please note that only requests submitted with valid proof as described in this policy will be reviewed. Our team is available on working days and will respond within 2–3 business days.