Privacy Policy

1. Overview

This Privacy Policy applies to saacoor.com ("Site") and is operated by Saacoor ("we," "us," or "our"), a premium Indian food brand. We are committed to handling your personal data responsibly and in compliance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA).

By using our Site or placing an order, you consent to the practices described in this policy.

2. Information we collect

We collect information in the following ways:

We do not collect or store full card numbers, CVV codes, or banking passwords. Payment processing is handled by secure third-party gateways.

3. How we use your information

We use the information we collect to:

• Process and fulfil your orders and send order confirmations and updates
• Communicate with you about your orders, queries, or complaints
• Send you promotional emails or offers (only if you have opted in)
• Improve our Site, products, and customer experience
• Detect and prevent fraud or misuse of our platform
• Comply with legal and regulatory obligations

We will never use your data for purposes beyond what is stated here without your explicit consent.

4. Sharing of information

We do not sell or rent your personal information to any third party. We may share your data only in the following limited circumstances:

• Delivery partners: Your name, phone number, and shipping address are shared with courier/logistics partners solely to fulfil your order.
• Payment gateways: Transaction data is processed by our third-party payment provider under their own privacy policy.
• Service providers: We may use tools for email communication, analytics, or marketing (e.g. Shopify, Mailchimp, Google Analytics) that access data as data processors on our behalf.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.

All third-party service providers we work with are required to protect your data and may only use it for the specific purpose we engage them for.

5. Cookies and tracking

We use cookies and similar tracking technologies to enhance your experience on saacoor.com. These include:

• Essential cookies: Required for the Site to function (e.g. keeping items in your cart).
• Analytics cookies: Help us understand how visitors use the Site (e.g. Google Analytics).
• Marketing cookies: Used to show relevant ads and track campaign performance.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect Site functionality.

6. Data retention

We retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

• Order and transaction records are retained for a minimum of 7 years for accounting and tax compliance.
• Account information is retained for as long as your account is active, or until you request deletion.
• Marketing preferences and email opt-in records are retained until you unsubscribe.

7. Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Request erasure of your personal data (subject to legal retention obligations)
• Withdraw consent for marketing communications at any time
• Nominate a person to exercise these rights on your behalf

To exercise any of these rights, please contact us at store.saacoor@gmail.com. We will respond within 30 days.

8. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our Site uses SSL encryption (HTTPS) for all data transmitted between your browser and our servers.

While we take security seriously, no method of transmission over the internet is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you as required by applicable law.

9. Children's privacy

Our Site is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time. The date of the most recent revision is always shown at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after any update constitutes your acceptance of the revised policy.

For significant changes, we may notify you by email or via a notice on the Site.

11. Contact us

For any privacy-related questions, requests, or concerns, please reach out: